Feedback and help

Feedback and help

This section allows you to communicate with the team and access support resources directly within the platform.

Sidebar Menu

The navigation for support is located at the bottom of the sidebar:

• Feedback: The primary link to open the feedback submission window.

• Help: The link located directly underneath "Feedback" for support resources.

Feedback

Clicking Feedback opens a window with the following fields:

• Category: A dropdown menu to select the nature of your message. The options include:

  • Bug Report

  • Feature Request

  • General Feedback

  • Question

• Subject: A text input field to summarize your feedback.

• Message: A large text area for providing the full details of your report or suggestion.

• Send Feedback: The brown button at the bottom of the form used to submit your information.

Help

To access the support portal, click the Help option located at the bottom of the navigation sidebar. This opens the Support Center in a new window.

Support Center Home

The main landing page of the Support Center provides a centralized location for managing support requests:

• Search: A search bar is located at the top to search the knowledge base for specific information.

• Support Ticket System: The platform uses a ticket system where every request is assigned a unique number to track progress online.

• Email Requirement: A valid email address is required to submit a new ticket.

Navigation Menu

The top navigation bar within the Support Center contains the following tabs:

• Support Center Home: Returns you to the main welcome page.

• Knowledgebase: Provides access to categorized FAQs and documentation.

• Open a New Ticket: Opens a form to submit a direct support request.

• Check Ticket Status: Allows you to view the progress of existing tickets using your email and ticket number.