# Feedback, Help & Support Navigation Sub-section ### **Feedback, Help & Support Navigation Sub-section**
#### **Sidebar Support & Resources Navigation** The lower section of the primary navigation sidebar groups administrative configuration, direct user feedback channels, user guides, and customer support resources. **Navigation Items** - **Feedback (Lightbulb Icon)**: Opens an interactive portal to submit feature requests, share usability feedback, or report operational performance issues. - **User Manual (Open Book Icon)**: Directs to step-by-step user documentation and instructional guides covering platform features and workflows. - **Help & Support (Lifebuoy Icon)**: Launches the main support hub for direct technical assistance, live help options, and troubleshooting resources. ### Give Us Feedback [![Screenshot 2026-06-05 151359.png](https://library.buildrunkit.com/uploads/images/gallery/2026-06/scaled-1680-/screenshot-2026-06-05-151359.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-06/screenshot-2026-06-05-151359.png) The Give us feedback portal opens as a dedicated pop-up modal designed to collect user input, feature requests, and system evaluations directly. #### 1. Feedback Input Fields The submission form contains structured fields to accurately categorize and detail user input: - Type: A required dropdown menu to select the specific category of input, such as choosing a feature idea. - Title: A required text field to provide a brief, high-level summary of your input. - Description: A multi-line text area to expand on your idea, issue, or enhancement request with full context. - Your name: An optional text block to enter your full identification name. - Your email: An optional field to input your primary contact email address for follow-up correspondence. #### 2. Permissions & Execution - Contact Permission: A checkbox labeled May we contact you about this feedback? allows you to opt into direct follow-up communications regarding your submission. - Send Feedback: A solid blue action button centered at the base to execute and submit the form data to the support team. ### Support Center [![Screenshot 2026-06-05 151743.png](https://library.buildrunkit.com/uploads/images/gallery/2026-06/scaled-1680-/screenshot-2026-06-05-151743.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-06/screenshot-2026-06-05-151743.png) The Support Center is a dedicated external portal designed to streamline assistance requests and provide self-service documentation. It operates on a structured ticketing system to track, archive, and manage technical inquiries. #### 1. Main Navigation Header The upper dashboard contains a persistent menu bar to jump between standard support desks: - Support Center Home: Navigates back to the main welcome dashboard landing page. - Knowledgebase: Opens a repository of self-service articles, setup documentation, and platform user guides. - Open a New Ticket: Toggles the submission form to file a new technical assistance request. - Check Ticket Status: Opens a login and tracking screen to check the history or updates of an active request. - Authentication Links: Located in the top right corner, allowing users to sign in or view their profile status. #### 2. Search Engine & Core Features - Knowledge Base Search: A prominent search bar sits beneath the header navigation. Users can type keywords, tools, or errors directly into the input line and click the green Search button to query documentation. - Ticketing System Overview: To maintain organization and response quality, every submitted request is instantly assigned a unique ticket number. This reference string allows you to review historical archives, monitor progress, and read technician responses online. A valid email address is mandatory to lodge a ticket. #### 3. Direct Action Sidebar Two high-visibility action buttons are anchored on the right side of the layout for fast access: - Open a New Ticket: A bright blue tab providing an immediate shortcut to create a help request. - Check Ticket Status: A green tab offering a quick shortcut to log in and look over active ticket histories.