Feedback, Help & Support Navigation Sub-section

Feedback, Help & Support Navigation Sub-section

Sidebar Support & Resources Navigation

The lower section of the primary navigation sidebar groups administrative configuration, direct user feedback channels, user guides, and customer support resources.

Navigation Items

• Feedback (Lightbulb Icon): Opens an interactive portal to submit feature requests, share usability feedback, or report operational performance issues.

• User Manual (Open Book Icon): Directs to step-by-step user documentation and instructional guides covering platform features and workflows.

• Help & Support (Lifebuoy Icon): Launches the main support hub for direct technical assistance, live help options, and troubleshooting resources.

Give Us Feedback

The Give us feedback portal opens as a dedicated pop-up modal designed to collect user input, feature requests, and system evaluations directly.

1. Feedback Input Fields

The submission form contains structured fields to accurately categorize and detail user input:

• Type: A required dropdown menu to select the specific category of input, such as choosing a feature idea.

• Title: A required text field to provide a brief, high-level summary of your input.

• Description: A multi-line text area to expand on your idea, issue, or enhancement request with full context.

• Your name: An optional text block to enter your full identification name.

• Your email: An optional field to input your primary contact email address for follow-up correspondence.

2. Permissions & Execution

• Contact Permission: A checkbox labeled May we contact you about this feedback? allows you to opt into direct follow-up communications regarding your submission.

• Send Feedback: A solid blue action button centered at the base to execute and submit the form data to the support team.

Support Center

The Support Center is a dedicated external portal designed to streamline assistance requests and provide self-service documentation. It operates on a structured ticketing system to track, archive, and manage technical inquiries.

1. Main Navigation Header

The upper dashboard contains a persistent menu bar to jump between standard support desks:

• Support Center Home: Navigates back to the main welcome dashboard landing page.

• Knowledgebase: Opens a repository of self-service articles, setup documentation, and platform user guides.

• Open a New Ticket: Toggles the submission form to file a new technical assistance request.

• Check Ticket Status: Opens a login and tracking screen to check the history or updates of an active request.

• Authentication Links: Located in the top right corner, allowing users to sign in or view their profile status.

2. Search Engine & Core Features

• Knowledge Base Search: A prominent search bar sits beneath the header navigation. Users can type keywords, tools, or errors directly into the input line and click the green Search button to query documentation.

• Ticketing System Overview: To maintain organization and response quality, every submitted request is instantly assigned a unique ticket number. This reference string allows you to review historical archives, monitor progress, and read technician responses online. A valid email address is mandatory to lodge a ticket.

3. Direct Action Sidebar

Two high-visibility action buttons are anchored on the right side of the layout for fast access:

• Open a New Ticket: A bright blue tab providing an immediate shortcut to create a help request.

• Check Ticket Status: A green tab offering a quick shortcut to log in and look over active ticket histories.