# Feedback and help ## Feedback and help
This section allows you to communicate with the team and access support resources directly within the platform. #### Sidebar Menu The navigation for support is located at the bottom of the sidebar: - Feedback: The primary link to open the feedback submission window. - Help: The link located directly underneath "Feedback" for support resources. ### Feedback [![Screenshot 2026-05-12 143742.png](https://library.buildrunkit.com/uploads/images/gallery/2026-05/scaled-1680-/screenshot-2026-05-12-143742.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-05/screenshot-2026-05-12-143742.png) Clicking Feedback opens a window with the following fields: - Category: A dropdown menu to select the nature of your message. The options include: - Bug Report - Feature Request - General Feedback - Question - Subject: A text input field to summarize your feedback. - Message: A large text area for providing the full details of your report or suggestion. - Send Feedback: The brown button at the bottom of the form used to submit your information. ### Help [![Screenshot 2026-05-12 151417.png](https://library.buildrunkit.com/uploads/images/gallery/2026-05/scaled-1680-/screenshot-2026-05-12-151417.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-05/screenshot-2026-05-12-151417.png) To access the support portal, click the Help option located at the bottom of the navigation sidebar. This opens the Support Center in a new window. #### Support Center Home The main landing page of the Support Center provides a centralized location for managing support requests: - Search: A search bar is located at the top to search the knowledge base for specific information. - Support Ticket System: The platform uses a ticket system where every request is assigned a unique number to track progress online. - Email Requirement: A valid email address is required to submit a new ticket. #### Navigation Menu The top navigation bar within the Support Center contains the following tabs: - Support Center Home: Returns you to the main welcome page. - Knowledgebase: Provides access to categorized FAQs and documentation. - Open a New Ticket: Opens a form to submit a direct support request. - Check Ticket Status: Allows you to view the progress of existing tickets using your email and ticket number. ### Knowledgebase [![Screenshot 2026-05-12 152011.png](https://library.buildrunkit.com/uploads/images/gallery/2026-05/scaled-1680-/screenshot-2026-05-12-152011.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-05/screenshot-2026-05-12-152011.png) The Knowledgebase tab allows you to browse support articles by category to find answers to common questions. - Browse by Topic: Use the dropdown menu on the right to jump directly to a specific help topic. ### Open a New Ticket [![Screenshot 2026-05-12 153034.png](https://library.buildrunkit.com/uploads/images/gallery/2026-05/scaled-1680-/screenshot-2026-05-12-153034.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-05/screenshot-2026-05-12-153034.png) This section allows you to submit a formal support request to the team. #### Contact Information - Email Address \*: A required field to enter your contact email. - Full Name \*: A required field to provide your name. - Phone Number: An optional field with a separate box for an Ext: (extension). #### Ticket Details - Help Topic \*: A required dropdown menu where you must "-Select a Help Topic -" to categorize your request. #### Form Actions - Create Ticket: Click this button to submit your request. - Reset: Click this button to clear all information currently entered in the form. - Cancel: Click this button to exit the ticket creation process. ### Check Ticket Status [![Screenshot 2026-05-12 153415.png](https://library.buildrunkit.com/uploads/images/gallery/2026-05/scaled-1680-/screenshot-2026-05-12-153415.png)](https://library.buildrunkit.com/uploads/images/gallery/2026-05/screenshot-2026-05-12-153415.png) This section allows you to track the progress of your existing support requests. Check Status via Email To access a specific ticket, provide the following details to receive an access link via email: - Email Address: Enter the email address associated with your ticket (e.g., john.doe@osticket.com). - Ticket Number: Enter the unique ID assigned to your request (e.g., 051243). - Email Access Link Button: Click this to have the login link sent to your inbox. #### Account Access - Sign In / Register: If you have an account, you can Sign In or register for an account to view a complete history of all your tickets in one place. - Security: This form is protected, indicated by the padlock icon on the right. #### Troubleshooting - First-time contact: If you have never contacted support before or have lost your ticket number, click the open a new ticket link at the bottom of the page.